About Heather Heights

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Our Community

No Voice Goes Unheard

Caring is our privilege is the essence of our company culture. Our loyal, stable, and dedicated team members believe caring for others is an honor. We are proud of the difference we make in people’s lives. For years, we’ve supported families in Pittsford and Rochester by providing a close-knit assisted living community known for personalized care, compassion, and quality support.

Resident Council

Our Resident Council at Heather Heights ensures no voice goes unheard. Your loved ones have the right to influence their quality of care by sharing their opinions, concerns, and ideas in our resident council meetings.

daily life

Explore Life at Heather Heights

From engaging activities and homestyle dining to meaningful social connections and comfortable amenities, discover what everyday life looks like at Heather Heights. Explore the services, experiences, and community atmosphere that help our residents feel at home.

Explore Community Life

Company culture

A Family Business

Heather Heights, Inc, is operated by a family business focused on excellent customer service and care for each and every resident, which is accomplished through:

Prioritizing hiring, promoting, and keeping exceptional people
Lending hands-on support through regular visits to Heather Heights
Providing expert oversight to train our staff by publishing “Customer Experience Survey” results from resident’s family members (Quarterly)

VALUES

Our Values

Our values of Honesty, Integrity, Work Ethic, Accountability, Respect, and Trust
are at the core of who we are and what we do each and every day.

Honesty

Honesty is the foundation of trust between our co-workers, customers, and communities we serve.

I will always tell the truth.

Integrity

Integrity is living according to our values.

I will do the right thing, even when no one is watching.

Work Ethic

Work Ethic is our personal commitment to being dependable and hardworking.

I will be a valued contributor to our success.

Accountability

Accountability is taking responsibility for our personal actions.

I am responsible for my actions.

Respect

Respect is behaving in ways that demonstrate our caring and consideration for all.

I will live by the Golden Rule.

Trust

Trust is our reliance on team members.

I will be trustworthy to myself and others.

care options

Personalized Care Options for Every Stage

Heather Heights offers individualized support tailored to each resident’s unique needs. From assisted living and enhanced care to memory care and respite stays, explore the care options designed to provide comfort, safety, and peace of mind.

Explore Care Options

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